The Shipping of your order


All orders above the €70,- will be Free delivered to your door in the Netherlands. Free shipping above € 75 applies to Belgium. If your order amount is less than € 45 we will deliver €3,95 shipping costs in bills. For packages to Belgium you pay € 9.95 shipping if the order amount is less than € 75. After we have sent your order you will receive a track & trace code so that you can track the order online from start to finish.

All orders are shipped with PostNL. If you have placed the order on working days before 4 p.m., you will receive the order the next day (only NL, orders to Belgium are on average one day longer). If you want to determine your delivery time yourself, you can choose "determine delivery time" during the checkout. You can click here a time zone, date and possibly another delivery location where you want the order delivered (NL only). Even in the morning or in the evening, isn't it handy? 

Return policy

It is of course possible that you have changed your mind and that you would like to return your order (or part of it) to us. No worries, we are not worried about this. You can easily return your order within 14 days. If you want to return your order, you must inform us of this within 14 days of receiving your order. From the day we confirm that your return shipment is accepted, you have another 14 days to return your order. We would really appreciate it if you did this form and add to your return shipment. You can then send your order to the following address:

Hestay
for Returns

Nijverheidstraat 31H
1135GE Edam
Nederland

If your order has arrived, we will refund your purchase amount + shipping costs to your account within 5 working days. The costs for returning your order are for your own account unless the reason for the return was our fault due to, for example, an incorrectly delivered product. In this case we reimburse a maximum of € 6.95 return costs. 

Pay attention! A return shipment is only accepted if it meets the following points:
- Products are unused
- Products are unopened in the original packaging
- The request for return is made known to us within 14 days after receipt

 
Do you have any further questions about the right of withdrawal or about sending your order? Then take a look at frequently asked questions and contact the .Customer service.+.